Account manager vacancy at Candour (Maternity cover, Norwich/hybrid)

Candour specialises in helping businesses grow and evolve by taking advantage of digital technologies. We believe that to do a good job in 2023 and beyond, designers, developers and marketers all need to work together to build the best possible end product.

Day to day, we’re guided by our brand values and a strong ethos of transparency and honesty internally and, importantly, with our clients. We created our values together to describe how we work as a team, and these are integral to our long-term vision:

• Candour
• Cooperation
• Ownership
• Ingenuity

About the role We’re seeking an account manager with experience of developing long-term relationships with a variety of clients across different sectors, in an agency setting covering SEO, PPC and Digital PR accounts. The role is a fixed-term 12 month contract, for maternity cover.

Quality of life focus Before you start reading the job description below and working out if now is a good time to look for a new role, let us give you the ‘elevator pitch’ for Candour: We founded the studio on a 'quality of life' principle, which means: You will be treated like an adult. We're flexible with working times, arrangements and give you our trust and support. That is yours to maintain.

1) We strongly encourage all staff to finish when their day finishes. While working extra hours is sometimes necessary, you'll get paid for it and it is not the norm.

2) There is no mindless pursuit of 'growth'; we focus on providing the best outcomes for our clients through brilliant work. We don't put team members in difficult situations by signing deals we know aren’t right.We want to work with clients with realistic expectations and budgets and with whom we can develop sustainable, long-term relationships.

3) Every single person at Candour gets a direct profit share at the end of their three-month probation. No fine print, no special clauses; we do well, you do well.

4) We want to 'do good'. Every year we dedicate some of our resources to helping a charity. Recently, we have supported The Feed and Break; this year, we are happy to be working with The Hamlet, a charity for children with disabilities and complex health needs.

You will have the following responsibilities:

• Taking ownership of client relationships
• Acting as a champion for our clients within the business with a focus on the continuous improvement of client experience
• Conducting regular client review meetings
• Understanding clients' businesses and spotting opportunities to grow accounts
• Working with the marketing team to formulate new ideas and proactively take them to clients
• Keeping clients up-to-date with campaign and/or project progress and ensuring that reports are effectively communicated
• Forecast and track key account metrics
• Identifying and resolving any issues in service delivery and helping to prevent repetition through improved processes
• Working with the leadership team to broaden our networking activity
• Effectively planning client retainer hours, ensuring we’re working toward agreed KPIs and business objectives
• Writing and scheduling briefs, with the support of the marketing team, to guide workflows and outcomes
• Manage campaign costs and invoicing clients

What we would like from you:

• Two years relevant agency experience with knowledge of SEM and all things digital (SEO, PPC and Digital PR)
• Experience planning and scheduling client retainer hours
• Exceptional verbal and written communication skills
• Ability to present and negotiate with clients confidently
• Attention to detail and time-management skills
• Natural ability to build relationships while demonstrating honesty and transparency
• A self-starter who is keen to make the most of the freedom to use their initiative

What we can offer you:

• An agency that founded on providing a good quality of work-life
• Up to £32,000 pa salary
• A direct profit share scheme (after a successful three-month probation period)
• Private healthcare (after a successful three-month probation period)
• Opportunities for public speaking (paid time to prepare and deliver your talks)
• Hybrid or remote working: We believe your job should fit around your life
• 35-day holiday allowance, inclusive of bank and public holidays (reserve of five days for Christmas and New Year shutdown)
• A range of parental leave and benefits policies, including maternity, paternity, adoption, IVF and Neonatal
• Supportive and inclusive policies including menopause, transgender equality and equal opportunities in addition to team member handbooks
• Sickness pay beyond statutory benefits and increasing with time at the company
• Annual training budget: We’ll help you develop professionally
• Development opportunities at events such as BrightonSEO and SearchNorwich
• Open-plan dog-friendly office including a starter pack of 4 office dogs
• Fantastic clients across a range of industries
• A great team of designers, developers and other marketers to work with and learn from

To apply please send your CV to [email protected]