Account manager job vacancy at Candour (Norwich/hybrid) [Closed]

Smiling female sitting at a computer in an office

Candour is a leading digital agency based in Norwich. Looking for a full-time client champion to build existing accounts and help land new ones.

We’re seeking an account manager with experience in developing long-term relationships with a variety of clients across different sectors.

Before you start reading the job description below and working out if now is a good time to look for a new role, let us give you the ‘elevator pitch’ for Candour:

We founded the studio on a ‘quality of life’ principle, which means:

1) You will be treated like an adult. We’re flexible with working times and arrangements, giving you our trust and support. That is yours to maintain.

2) We strongly encourage all staff to finish when their day ends. While working extra hours is sometimes necessary, you’ll get paid for it, and it is not the norm.

3) There is no mindless pursuit of ‘growth’; we focus on providing the best outcomes for our clients through brilliant work. We don’t put team members in difficult situations by signing deals we know aren’t right. We want to work with clients with realistic expectations and budgets and with whom we can develop sustainable, long-term relationships.

4) Every single person at Candour gets a direct profit share at the end of their six-month probation. No fine print, no special clauses; we do well, you do well.

5) We want to ‘do good’. Every year we dedicate some of our resources to helping a charity. Recently, we have supported The Feed and Break. This year, we are happy to be working with The Hamlet, a charity for children with disabilities and complex health needs.

You will have the following responsibilities:

Taking ownership of client relationships
Acting as a champion for our clients within the business with a focus on the continuous improvement of client experience
Conducting regular client review meetings
Understanding clients' businesses and spotting opportunities to grow accounts
Working with the marketing team to formulate new ideas and proactively take them to clients
Keeping clients up-to-date with campaign and/or project progress and ensuring that reports are effectively communicated
Forecast and track key account metrics
Identifying and resolving any issues in service delivery and helping to prevent repetition through improved processes
Working with the leadership team to broaden our networking activity
Effectively planning client retainer hours, ensuring we’re working toward agreed KPIs and business objectives
Writing and scheduling briefs, with the support of the marketing team, to guide workflows and outcomes
Manage campaign costs and invoicing clients

What we would like from you:

Relevant agency experience with knowledge of SEM and all things digital
Experience planning and scheduling client retainer hours
Exceptional verbal and written communication skills
Ability to present and negotiate with clients confidently
Attention to detail and time-management skills
Natural ability to build relationships while demonstrating honesty and transparency
A self-starter who is keen to make the most of the freedom to use their initiative

What we can offer you:

Up to £25-32,000pa salary, depending on experience
35-day holiday allowance, inclusive of public holidays and our Christmas shutdown
Private healthcare (after a successful six-month probation period)
Hybrid working: We believe your job should fit around your life
A range of parental leave and benefits policies, including maternity, paternity, adoption, IVF and Neonatal
Supportive and inclusive policies including menopause, transgender equality and equal opportunities in addition to team member handbooks
Sickness pay beyond statutory benefits, increasing with time at the company
Annual training budget: We’ll help you develop professionally
Development opportunities at events such as BrightonSEO and SearchNorwich
Opportunities for public speaking (paid time to prepare and deliver your talks)
Monthly (optional attendance) funded social events with the team
A summer and winter party (we're 10 years old this year!)
Open-plan dog-friendly office including a starter pack of 4 office dogs
Fantastic clients across a range of industries
A great team of designers, developers and other marketers to work with and learn from

A little bit more about us:

Candour is a team of 21 based in Seymour House, Norwich, and we specialise in helping businesses grow and evolve by taking advantage of digital technologies. We believe that to do a good job in 2023 and beyond, that designers, developers and marketers all need to work together to build the best possible end product.

Apart from our Norwich base, we have a roster of clients from all over the world from Seattle to Brisbane and every year, we’re actively involved in supporting local charities with either fundraising or pro-bono work.

Day to day, we’re guided by a strong ethos around transparency and honesty, both internally with each other and, importantly, our clients. This is central to our long-term vision, and we find it makes life a lot less stressful!

If this sounds like you, please send a covering email and CV to [email protected]